Return and Exchange Policy

Return and Exchange Policy

At PrintPopTess, we strive to provide you with high-quality products and exceptional customer service. Please review our return and exchange policy carefully before making a purchase. By shopping with us, you agree to the following terms and conditions:

  1. Eligibility for Returns and Exchanges:

    • We do not offer refunds or accept returns for change of mind or personal preference.
    • Returns or exchanges are only accepted for:
      • Incorrect or wrong products received.
      • Damaged or defective items.
  2. Return Process:

    • If you receive an incorrect or damaged product, please contact our customer support team within 7 days of receiving your order.
    • To initiate a return or exchange, please provide your order number and clear photographs showing the issue with the product.
    • Our customer support team will assess your request and provide you with instructions on how to proceed with the return or exchange process.
  3. Conditions for Returns and Exchanges:

    • Returned items must be unused, unworn, and in their original condition with all tags and packaging intact.
    • We reserve the right to refuse returns or exchanges if the product shows signs of misuse, damage, or tampering.
  4. Refunds and Replacements:

    • For incorrect or wrong products received, we will issue a replacement with the correct item at no additional cost to you.
    • For damaged or defective items, we will offer a replacement or issue a refund, depending on product availability and your preference.
    • Refunds will be processed back to the original payment method used for the purchase.
  5. Shipping Costs:

    • PrintPopTess will cover the return shipping costs for incorrect or damaged items.
    • Customers are responsible for the return shipping costs for exchanges due to change of mind or personal preference.
  6. Exceptions:

    • Custom or personalized items are non-returnable and non-refundable unless they arrive damaged or defective.
    • Clearance or final sale items are not eligible for returns or exchanges.
  7. Contact Us:

    • If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer support team.
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PrintPopTess reserves the right to update or modify this return and exchange policy at any time without prior notice. Please refer to this page for the most current information.