Return and Exchange Policy
Return and Exchange Policy
At PrintPopTess, we strive to provide you with high-quality products and exceptional customer service. Please review our return and exchange policy carefully before making a purchase. By shopping with us, you agree to the following terms and conditions:
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Eligibility for Returns and Exchanges:
- We do not offer refunds or accept returns for change of mind or personal preference.
- Returns or exchanges are only accepted for:
- Incorrect or wrong products received.
- Damaged or defective items.
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Return Process:
- If you receive an incorrect or damaged product, please contact our customer support team within 7 days of receiving your order.
- To initiate a return or exchange, please provide your order number and clear photographs showing the issue with the product.
- Our customer support team will assess your request and provide you with instructions on how to proceed with the return or exchange process.
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Conditions for Returns and Exchanges:
- Returned items must be unused, unworn, and in their original condition with all tags and packaging intact.
- We reserve the right to refuse returns or exchanges if the product shows signs of misuse, damage, or tampering.
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Refunds and Replacements:
- For incorrect or wrong products received, we will issue a replacement with the correct item at no additional cost to you.
- For damaged or defective items, we will offer a replacement or issue a refund, depending on product availability and your preference.
- Refunds will be processed back to the original payment method used for the purchase.
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Shipping Costs:
- PrintPopTess will cover the return shipping costs for incorrect or damaged items.
- Customers are responsible for the return shipping costs for exchanges due to change of mind or personal preference.
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Exceptions:
- Custom or personalized items are non-returnable and non-refundable unless they arrive damaged or defective.
- Clearance or final sale items are not eligible for returns or exchanges.
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Contact Us:
- If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer support team.
- Hassle free quick replay to hr.ecommerceindia@gmail.com
PrintPopTess reserves the right to update or modify this return and exchange policy at any time without prior notice. Please refer to this page for the most current information.